Refund Policy

Before you return an item to us please email us at shop@ivyblu.co.nz within 7 days of receiving the item with your invoice number and reason for returning.

All returns must be unworn,in the original condition with tags attached.

items must be returned within 14 days

All returns must be addressed to 

Returns/IVYBLU
Shop 20/166 Cashel Street 

The Crossing 

Christchurch City 8011

 

SALE ITEMS

IVYBLU does not provide refunds or credit notes on Sale Items. We will however provide an exchange on returns of sale items. 

 

FAULTY ITEMS

If an item is faulty will happily repair or replace it.

If we cannot repair the garment we will replace it subject to availability,If we cannot repair or replace the garment will issue you with a refund on the purchase price.We will not replace items that have been damaged by wear and tear,we ask all items are laundered before returning.

 

LAYBY 

Both online and in-store lay-by purchases can not be refunded or exchanged. Not included on sale items.